Qualifiche

: Hostess / Steward, Marinaia/o, Baby sitter

Curriculum

CARLOTTA ZAMUNER

N°+39 3483790340 / +34 636724692
Email: otta.z87@gmail.com
WORK EXPERIENCE
Tennis Instructor, Tennis Club Anemoni, Milan (Italy)
2012-2020
- Teach and manage groups of kids and teenagers.
- Responsable of children from 6 years old and also adults.
- Provide private lessons.
Hippy market expositor, Las Dalias & Punta Arabi market (Ibiza)
2019
-Set up the and dismantle the stand every week (day).
-Managing stock and sales in differents languagues.
-Arts & crafts during the market.
Hostess and sailor, private sailing boats, mediterranean area
Summer 2015-2018
- Interior and exterior hostess providing all the services.
- Responsable and costumer service 24h.
- Help captain to do the maneuver.
- Work in different kind of boat from charter of 10 m. to racing boat 22m.
Babysitter, Milan (Italy)
2016-2018
- Work with several families, taking care of the childrens during school period and
holidays.
- Mind children from 7 to 13 years old. I help the family with homework, cooking and
prepare different activities during the free time of the kids.
- Manage the transports of the kids with my personal car.
Salesperson street market, East Market, Alter-bej, Milan (Italy)
2015-2018
- Selection of vintage product and material.
- Preparation and design of the exposition.
- Manufacture of wood frame with a personal selection of mine photography travels.
- Personal mission with the vision of semplicity and respect for the nature.
Public relations, Music Priority culture association, Milan (Italy)
2014-2015
- Promote the music events in the street.
- Dress different custome for the promotion.
- Work during the events as a cashier and animation.
Fruit picker, Trentino Alto-Adige (Italy)
Summer 2011
- Collect the fruit from the field.
- Work during hard conditions and long journeys.
Retail assistant, shoe shop Magi srl, Milan (Italy)
2010-2014
- Work in the field and cash point.
- Work effectively under pressure in a enviroment highly competitive.
- Deal with costumers queries in a professional manner.
EDUCATION
- Degree in psychology of comunication, Bicocca’s University, Milan (Italy) 2010-2016
- Graduates classical high school, Liceo classico Lanzone, Milan (Italy) 2002-2006
ADDITIONAL EDUCATION
- Mindfullness course applicate to tennis. 2015
- Certificate 1°level of tennis instructor. 2017
LANGUAGE
Italian: (mother tongue)
Spanish: (intermediate)
English: (intermediate)
INTERESTS
Travel, books, sports, nature, animals and music.
I am enthusiastic, responsible and an experienced team worker particularly
with customer care. I am ready to be challenged in order to improve my skills.

ESTEFANIA LIPPO

I enjoy learning new things and performing in different types of tasks in
connection with the client. I can work under pressure.
Work Experience
Hostel receptionist, New Generation hostel 2019
Milan, Italy
ï‚· Big hostel located on the city center of Milan.
ï‚· Managed share mixed dorm, private reservations and also bar tasks.
ï‚· Handled phone calls and customer queries.
ï‚· Program used was Octorate.
Hotel receptionist, Sirenis Hotels & Resorts 3* 2019
Ibiza, Spain
ï‚· Big family resort with 750 rooms.
ï‚· Managed reservations and ensure that all changes are updated in the system
accordingly. Program used was Avalon.
ï‚· Managed Check- in and check out in differents languages with multiples
nationalities.
ï‚· Handled phone calls and customer queries.
Hotel receptionist, Hotel Alua Miami Ibiza 4* 2018
Ibiza, Spain
ï‚· Big family resort with 360 rooms, 80 apartments
ï‚· Managed Check- in and check out in differents languages with multiples
nationalities.
ï‚· Handled phone calls and customer queries.
ï‚· Dealt with complaints in a professional way.
ï‚· Managed reservations and ensure that all changes are updated in the system
accordingly. Program used was Avalon.
ï‚· Promote to costumers upgrades and different services.
Touristic entertainer, Roca Nivaria Gran hotel 5* 2018
Tenerife, Spain
ï‚· Worked with babies, kids, juniors and adults (from 10 months onwards).
ï‚· Made all kind of activities with them,crafts and sports.
ï‚· Wear costumes. Guided mini disco and games for the kids at nights.
ï‚· Dj in the mini disco and presented shows also in german (take care of music
and lights).
ï‚· PR during the nights.

Night packer, Smyths toys 2017
Dublin, Ireland
ï‚· Separate delivery.
ï‚· Unpack toys and priice them.
ï‚· Put in the shelfs and order stock
ï‚· Make sure that the shop looks nice and tidy
Touristic entertainer, Alua Sun Torrenova 4* 2017
Mallorca, Spain
ï‚· Worked mainly with kids (4 to12 years old).
ï‚· Made all kind of activities with them, crafts and outdoor.
ï‚· Wear costumes.
ï‚· Mini disco and games for the kids at nights.
ï‚· Presented games for all the guests.
ï‚· PR during the nights.

Waitress/worker, Ullensvang hotel 4* (historical hotel) 2017
Lofthus, norway
ï‚· Work as a waitress in a restaurant for 340pax maximum.
ï‚· Restaurant a la carte and buffet.
ï‚· Work as waitress in the bar and koffebar.
Retail assistant, Cortefiel Group
Ourense, Spain (summer and winter sales 2015/16/17)
ï‚· Assistance to customers by providing information.
ï‚· Dealt with costumer queries in a professional manner.
ï‚· Developed and maintained good working relationships in my team.
ï‚· Worked effectively under pressure.
ï‚· Stock clothes, and mark prices on shelves and items.
ï‚· Assist with duties in other areas of the store, such as bagging and gifts.
Au pair, Dublin (Ireland) 2016
ï‚· Mind three kids; 7, 10 and 12 years old.
ï‚· Preparation of breakfast and lunch.
ï‚· Bring and collect from the school.
ï‚· Make homework with them and other leisure activities.
ï‚· Some light housework.
Spa receptionist, Oca Nova Manzaneda Mountain station 2015
Ourense, Spain
ï‚· Handled phone calls reservation and customer queries.
ï‚· Dealt with complaints in a professional way.
ï‚· Managed reservations and ensure that all changes are updated in the system
accordingly.
ï‚· Promote to costumers. Sales.

Accommodation Assistants, Parador Santo Estevo 2015
Lugo, Spain
ï‚· Attention to costumers care.
ï‚· Managed room service.
ï‚· Provided room services when it was required.
ï‚· Managed time effectively.
Reception training, Gh San Martin 4* 2016
Ourense, Spain
ï‚· Dealt with complaints in a professional manner.
ï‚· Managed reservations and ensured that all changes were updated in the
system accordingly.
ï‚· Bookings and program used Opera.
ï‚· Handled phone calls reservation and customer require.
ï‚· Promoted the city and touristic places.
Hostess in Conference Centre Paco Paz, Xantar and Termatalia fair 2014/15
Ourense, Spain
ï‚· Provided attention to visitors.
ï‚· Provided information about the product.
ï‚· Managed list and accreditations.
ï‚· Developed a strategy to promote the product.
Education
Certificate of Professional Training in tourism (High Level) 2012/2014
Guide assistance and tourist information provider
Certificate of Professional Training in tourism (High Level) 2013/2015
Travel agency and planner event
Additional Education
First aid course (Spanish Civil Protection)
Driven License
Skills & Language
ï‚· Microsoft Office: Word, Excel, PowerPoint, Outlook and Explorer.
ï‚· Software: Opera, Amadeus, Octorate and Avalon
ï‚· Languages:
-Spanish (mother tongue)
-Galician (fluent)
-English (fluent)
-Italian (fluent)
INTERESTS
ï‚· Elite athlete (swimming) for 16 years & swimming referee
ï‚· Volunteering in Spanish Civil Protection.